Shipping

Costs

UK shipping is £5 flat.

Shipping is free when the post-discount goods subtotal reaches £75.

Dispatch times

Weekday dispatch.

Same-day cutoff: 12pm (midday), Monday to Friday, UK time. Orders placed and paid by 12pm on a weekday aim to be dispatched the same day. Orders after 12pm, at weekends or on UK bank holidays are dispatched the next working day.

Tracking

Tracking is available on request from 5 days after despatch. Message the desk with your order reference and we will send the tracking details.

Record your pack opening

Please record a video or take photos while opening your parcel. If anything arrives damaged or short, send the footage or photos with your order number within 48 hours of delivery so support can resolve it quickly.

Questions

Questions about an order: admin@matrixhealthuk.com. WhatsApp: +44 7347 653219.

Research use only. Not for human or veterinary use.