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FAQ
What are your shipping times?
All UK orders placed before 2pm on business days are dispatched next-day. We use tracked Royal Mail and courier services.
Do you offer a returns policy?
Yes — 30-day money-back guarantee on all supplement products if you're not satisfied. Research chemicals are non-returnable due to the nature of the products.
Can I request a Certificate of Analysis?
Yes. Email admin@matrixhealthuk.com with your order number and the product. We'll send the relevant CoA within one business day.
Do you ship internationally?
Currently UK-only for research chemicals. Supplements ship to EU and selected international destinations — contact us for rates and eligibility.
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